Support

    We're here to support you throughout the learning process.

    GOT A QUESTION?

    Screen Tutors  


    Screen tutors are easily accessed, short videos, which help support you in using Units of Sound. For students, every activity in Units of Sound, from the Welcome screen to Dictation, has a short screen tutor, which demonstrates what to do. This means students can work independently, without having to ask a teacher or wait for help; a real bonus for a teacher working with a group of students.

    Similarly, the screen tutors on each section in the Tutor Area help support tutors while they are getting used to using the program.

    Units of Sound Help  


    Use the on-screen messaging service to contact our Units of Sound experts. There is also a dedicated Units of Sound Help site that provides easy access to all the info you will need for tutors, technicians and your parents. Our partners, Strategic Transitions, provide customer care in N America.

     We are always on hand to help. Technical support is available before you start, plus detailed guidance on how to conduct lessons. You can find out how to set students up and place them on the program, and how to complete the activities and understand the theory behind them. You also have the Library, where you can find all the support materials in pdf.

     Technical advice is just a click away. There are comprehensive guides for all administrators and technicians. For any specific technical issues you can also submit a help request. We’ll do our best to get back to you as quickly as possible.

    If you are here because you have an issue, this is the link to submit a ticket.

    Setting up at home is easy. There is technical advice for parents in Help and screen tutors show you what to do on every screen.

    Remote support. Sometimes it is useful to give remote support and our technicians use a utility from Teamviewer to remotely access your  computer.
    To download the utility Click Here